Terms of service

📜 Terms and Conditions – Auvine Pet

Welcome to Auvine Pet 🐾.
By accessing our website and making a purchase, you agree to the following Terms and Conditions. We recommend reading them carefully before using our services.

1. General Information

Auvine Pet is an online store dedicated to selling pet products focused on the well-being, entertainment, and care of cats and other companion animals.
Use of this site implies full acceptance of these terms.

2. Purchase Process

By making a purchase on our site, you declare that the information provided (name, address, email, phone number, etc.) is true, complete, and up to date.

🐾 All prices are listed in Chilean pesos (CLP) and include applicable taxes.
🐾 Auvine Pet reserves the right to modify prices, promotions, or product availability without prior notice.

3. Shipping

🐾 Shipping is carried out through with nationwide coverage.
🐾 Orders will be processed within a maximum of 48 business hours.
🐾 Estimated delivery time is 5 to 10 business days, depending on the destination.

Auvine Pet is not responsible for delays caused by the shipping carrier, although we will provide the necessary support for tracking your order.

4. Refunds and Exchanges

🐾 Refund or exchange requests are accepted within 30 days after receiving the product, provided they meet the conditions outlined in our Refund & Returns Policy.
🐾 Products must be returned unused, undamaged, and in their original packaging.
🐾 Products purchased on promotion or discount are not eligible for exchanges or returns.

5. Payment Methods

🐾 We accept payments through Shopify payment.
🐾 All transactions are processed through secure and encrypted platforms, protecting your personal and financial information.

6. Intellectual Property

All content on this website, including text, images, logos, graphics, designs, and audiovisual material, is the property of Auvine Pet and is protected by applicable intellectual property laws.
Any total or partial reproduction without prior authorization is prohibited.

7. Modifications

Auvine Pet reserves the right to modify or update these Terms and Conditions at any time.
Changes will take effect upon publication on the website. We recommend reviewing them periodically.

8. Contact

If you have any questions or need more information, you can contact us at:
📩 auvinestore@gmail.com

Our team will be happy to assist you 🐱🐾