Shipping policy
🚚 Shipping Policy – Auvine Pet
At Auvine Pet, we want your shopping experience to be as peaceful as a dog napping in the sun ☀️.
📦 Order Processing
🐾 All orders placed in our store are processed within a maximum of 48 business hours.
🐾 During this time, we carefully prepare your product, verify shipping details, and coordinate delivery.
🕒 Delivery Times
Once processed, your order will be delivered within an estimated 5 to 10 business days, depending on your location within the country.
Delivery times may be slightly extended in cases such as:
- Rural areas
- High-demand periods (Cyber, Black Friday, Christmas, etc.)
🔁 Reshipment or Refund for Delays
If your order experiences a delay of more than 30 days from the purchase date, you may choose one of the following options:
🐾 Free reshipment
We will send a new package and cancel the affected shipment.
🐾 Full refund of your purchase
The amount will be refunded using the original payment method.
We appreciate your understanding in exceptional cases and assure you that we will do everything possible to resolve any situation quickly and fairly.
📩 To request any of these options, please contact us and include your order number.
📬 Shipping & Tracking Information
🐾 You will receive a confirmation email once your purchase is completed.
🐾 If you need your tracking number, you can email us or contact us through the help icon on our website.
❗ Important Considerations
🐾 Make sure to enter your address correctly to avoid delays or returns.
🐾 During special events, delivery times may be extended due to high demand.
🐾 Once the order has been shipped, Auvine Pet is not responsible for delays caused by the logistics provider, but we will always be available to assist you with tracking.
📩 Do you have questions about your shipment?
Contact us at:
auvinestore@gmail.com
Our team will be happy to help you 🐾💚